Why Higher Ed Needs to Join the Inbound Marketing Revolution
posted by Barbara Coward on September 22, 2014 in Converge Blog
Did you hear about the revolution in Boston? No, I’m not talking about that revolution. There weren’t any Redcoats here, but there sure was a lot of orange.
Yes, orange, because that is the brand color of Hubspot, which held INBOUND14 last week.
More than 10,000 marketing professionals including representatives from higher education institutions around the world such as the Haas School of Business, Union Graduate College, Boston College, Trinity Western University, Hotel Ecoliere de Lausanne, Tufts University, and S P Jain School of Global Management in Singapore gathered at the Boston Convention Center to “Come Together. Get Inspired. Be Remarkable.”
The experience, and it is an experience, lived up to the hype.
Former Apple and current Canva evangelist, Guy Kawasaki, kicked off the event with a welcome keynote on innovation. Drawing on lessons from Steve Jobs, Guy shared a number of key takeaways including:
“Great innovation occurs when you jump to the next curve.”
“Don’t fight on price. Fight on value.”
And that’s just a handful of the 170 sessions, not to mention adrenaline-pumping keynotes from Simon Sinek, Malcolm Gladwell, and Martha Stewart. (If all this getsyour adrenaline pumping, don’t worry about missing out. Come to next year’s event!)
It was thought leadership on steroids and a revolution against old marketing tactics that “interrupt” rather than “delight” customers, or in the case of higher education, candidates.
The old tactics (such as billboards and commercials) simply do not work anymore. They don’t allow brands to engage with prospects in our digital world. They’re expensive. Once you pay for that TV ad or billboard, that money is gone. Vanished. Poof.
Enter permission (or inbound) marketing which provides exponential value and endless opportunities. It’s “about pulling people in by sharing relevant information, creating useful content, and generally being helpful.”
Think blogs, social media, websites, emails. They work for you 24/7. They last forever. They deliver experiences. They can be personalized. They expand reach because they can be shared easily. When was the last time you forwarded a billboard to a friend?
I thought so.
There’s no shortage of challenges in higher education today. For starters, Harvard Business School innovation guru Clay Christensen said that half of U.S. universities could go bankrupt in 15 years due to the impact of online learning on their business models.
This is the time for big ideas.
As I reflected on four days of caffeinated inspiration, I couldn’t help but think that if higher education institutions could get prospective students as fired up about their universities and programs as much as Hubspot did for attendees at Inbound14, it would be a complete game changer.
Here’s a recap with some memorable quotes from #INBOUND14. What great ideas will you have this year?
“In hard times you can’t manage yourself out of a crisis, you have to lead yourself out of a crisis.”
“In order to bringing dramatic change, you have to have the kind of courage to stand up by (yourself) and have a new way of doing things.”
“Successful attempts of transformation start with the act of reframing the problem that makes the solution possible.”
“Foundation of transformation comes from habits and minds. It comes from attitudes.”
“There’s been a big shift in buyer/seller relationships. Now the buyer has all the power. Google is now the trusted adviser instead of the sales rep.”
“Instead of always be closing, always be helping.
Instead of sharp elbows, have sharp minds.
Instead of opaque, be transparent.
Instead of being extroverted, be ambiverted.
Instead of being motivated, be motivated.”
“Awesome people don’t like average goals.”
“To drive amazing growth, you need to recruit amazing people.”
“Fear is the biggest barrier.”
“If you don’t have a phenomenal answer to the question, ‘who will amplify this content and why?’ – don’t publish.”
“Add drama.”
“Big pictures. Short posts.”
“Know your audience. How can you add value every day?”
“If you address every single brand concern, you can turn brand ‘hate’ to brand ‘love’. When people are indifferent to your brand, you can’t do anything with it.”
“Only 6 percent of info about your brand is put out by marketers. 90 percent is user-generated content. Engage advocates to spread the word about your brand.”
“Have to be human. Have to connect with people at their passion touchpoints.”
Ann Oleson | CEO, Converge Consulting
Jay Kelly | President, Converge Consulting
Scott Rief | Director of Online Marketing and Technology, Univ. of California Haas School of Business
Jill Wright | Director of Web Communications, Hinds Community College
“It’s about delivering the right message to the right person at the right time.”
“Start slow and add complexity”
“Think about buyer personas. We went with attitudes such as jetsetter, career-climber.”
“It’s all about connection.”
Just like 240 years ago, revolutions can still produce remarkable results. What remarkable actions are you ready to take to start your recruitment revolution?